Have You Met Freddy? Say Hello to a New AI Engine Set to Enrich Customer Service
Freshworks, who specializes in customer engagement software, has just released “Freddy”. “Freddy”…
SMB Essentials- “A New Best Friend for Small Business”
Ramon Ray, editor, SmallBizTechnology.com spoke with Meredith Schmidt, EVP & GM Salesforce…
Using AI to Improve Your Sales – Chrous.AI founder talks with Ramon Ray
Analyzing data received through communication, whether with customers or investors, is key…
UPS Is Using Predictive Analytics. Here’s What Your Business Should Do Says Ramon Ray
The Wall Street Journal reports that UPS is using predictive analytics to "gather…
How Tech Powers Business. 7 Perspectives On AI, Workflow, Payments and More
At the "Dell in Brooklyn 2018" event, Ramon Ray, editor of Smart…
Wrapping up SuiteWorld 2018: NetSuite Announces Hint Water Growth and AI Technology Advances
At the most recent SuiteWorld held in Las Vegas, Nevada, Oracle NetSuite…
How AI is Transforming Small Businesses and a Look at Zoho AI
For businesses with limited budgets, resources, or employees, cloud-based software can…
10 Things to Consider When Automating Your Customer Support Services
When thinking about introducing AI and chatbots into company operations, what's one…
Heartwarming Small Business Movie from Intuit Celebrates Small Biz Success
Many of us small businesses owners want to grow but we don't…