Navigating the professional world isn’t just about doing your job well—it’s about communicating effectively, too.
I’m Ethern Sterling, an author at Small Business Technology, where I’ve spent over a decade diving into the psychology of success. One thing I’ve seen time and again is how much words matter in shaping your career.
In fact, knowing what not to say can be just as important as knowing the right words.
Let’s explore ten phrases successful professionals avoid—and how rethinking these can transform your workplace reputation.
1) “That’s not my job”
Why It’s a Problem: This phrase makes you look rigid and unwilling to help. Successful folks see new tasks as opportunities to learn and support the team, not as interruptions to their routine.
What to Say Instead: Offer to collaborate or suggest someone who can help if you genuinely lack the expertise.
Practical Tip: Next time you’re given a task outside your scope, try saying, “I’d love to help—could you walk me through the basics?” This shows willingness and keeps teamwork alive.
2) “I can’t”
Why It’s a Problem: “I can’t” slams the door on possibilities before you’ve explored them. It signals defeat rather than determination.
What to Say Instead: “I’ll figure it out” or “I’ll do my best” conveys a positive, can-do attitude that bosses and colleagues respect.
Practical Tip: Write down three possible ways to tackle a task you feel you “can’t” do. Even if they’re not perfect, brainstorming solutions shifts your mindset from helpless to hopeful.
3) “Just” or “Only”
Why It’s a Problem: Words like “just” and “only” downplay your ideas and achievements. They can make you sound less confident or less invested.
What to Say Instead: State your message directly and confidently. For example, replace “I’m just a new hire” with “I’m excited to contribute and learn.”
Practical Tip: Do a quick email scan for “just” and “only” before hitting send. Remove them to instantly make your communication stronger and more self-assured.
4) “I’ll try”
Why It’s a Problem: “I’ll try” sounds noncommittal, as if you’re preparing for failure. It doesn’t inspire confidence in your abilities.
What to Say Instead: Use “I will” or “I’m going to.” It’s a subtle shift that radiates determination and reliability.
Practical Tip: Whenever you catch yourself saying “I’ll try,” correct it to “I will.” If you need help, clarify how and when you’ll get it to ensure success.
5) “It’s not fair”
Why It’s a Problem: Constantly pointing out unfairness doesn’t solve the issue and can paint you as a complainer. Workplaces aren’t always even-handed, and successful professionals focus on what they can control.
What to Say Instead: Offer solutions or ask how you can create a more balanced environment: “How can we improve this process?”
Practical Tip: When something feels unfair, list what you can control and what you can’t. Tackle the controllable items proactively, and collaborate with colleagues to address systemic issues.
6) “I don’t have time”
Why It’s a Problem: Everyone is busy. Saying this bluntly can sound dismissive or like you’re shutting people down.
What to Say Instead: Politely communicate your current obligations and suggest alternatives: “I’m juggling a few projects; can we schedule time next week to discuss?”
Practical Tip: Try time-blocking. Allocate specific chunks of your day for discussions, deep work, or email catch-up. It’ll help you avoid the knee-jerk “I don’t have time.”
7) “I’m always right”
Why It’s a Problem: No one’s perfect, and claiming otherwise can alienate your team. Admitting mistakes shows humility and openness to learning—traits that build trust.
What to Say Instead: “I could be mistaken; let’s double-check” or “I appreciate another perspective.”
Practical Tip: Create a “lesson learned” folder (or journal) where you note down missteps and how you resolved them. It’s a powerful way to grow and remind yourself you’re not always right.
8) “That’s impossible”
Why It’s a Problem: Labeling something impossible cuts off creative thinking and innovation. Successful people are open to exploring solutions—even if an idea seems outlandish at first.
What to Say Instead: Try, “Let’s see if there’s another way” or “What would we need to make this happen?”
Practical Tip: When an idea seems impossible, challenge yourself to find at least one scenario—no matter how wild—where it could work. This exercise keeps you open to breakthroughs.
9) “I don’t care”
Why It’s a Problem: This phrase sounds dismissive or aloof, and it can damage relationships. Even if you truly don’t have a preference, there are better ways to express it.
What to Say Instead: “I’m flexible—do you have a preference?” or “I’m open to your ideas.”
Practical Tip: If you’re tempted to say “I don’t care,” instead find one thing in the situation you do care about (like efficiency or fairness) and mention that as a consideration.
10) “I know that already”
Why It’s a Problem: This phrase can come across as arrogant or closed-off. It discourages fresh perspectives and learning.
What to Say Instead: “That’s an interesting approach—tell me more” or “I hadn’t thought about it like that.”
Practical Tip: Next time you’re hearing something familiar, pretend it’s new. Actively listen for details you might’ve missed before. You might discover a fresh angle or confirm your knowledge in a more respectful way.
Conclusion
The way we communicate at work can either set us up for success or hold us back. By being intentional with your words and avoiding these common pitfalls, you’ll not only build stronger relationships but also establish yourself as a confident, solution-oriented professional.
Every conversation is a chance to show your adaptability, empathy, and leadership. Small changes in how you speak—paired with a proactive mindset—can make a big difference in how others perceive you.
Feeling stuck in self-doubt?
Stop trying to fix yourself and start embracing who you are. Join the free 7-day self-discovery challenge and learn how to transform negative emotions into personal growth.
