Bots or Humans: Ready To Chat With A Computer When You Chat? Facebook Messenger Evolution.

Barry Moltz and Ramon video chat on phone
Thankfully Barry Moltz is not a robot

For sure companies have tried to use computer programming as an interface in a variety of human interactions.

This is quite a bit more intelligent than what you’d experience in an interactive phone system at some big company. This is about having a conversation with a computer – about buying your next pair of shoes, shopping for an airline ticket or something else.

Facebook’s Messenger service is going to get very intelligent, as reported by the NY Times:

The experience is akin to chatting with a friend, “the one whose taste you always trust while you’re shopping,” said Alan Tisch, chief executive of Spring.

There’s just one thing: The entity on the other end talking to you and helping you choose the shoes is not human. It is a chatbot, a relatively simple piece of software that uses artificial intelligence to carry on a conversation.

While chatbots have been around for some time — think of SmarterChild, the friendly buddy that was popular on AOL Instant Messenger more than a decade ago — companies are now increasingly betting that a grand bot resurgence is coming, one that will change the way people interact with their most beloved brands.

Feeling stuck in self-doubt?

Stop trying to fix yourself and start embracing who you are. Join the free 7-day self-discovery challenge and learn how to transform negative emotions into personal growth.

Join Free Now

Picture of Ramon Ray

Ramon Ray

Ramon Ray, founder and editor Smart Hustle Magazine. Entrepreneur, best selling author and global keynote speaker.

RECENT ARTICLES

TRENDING AROUND THE WEB

If you never put up with these behaviors from others, you have a highly confident personality

If you never put up with these behaviors from others, you have a highly confident personality

Global English Editing

8 things you’re doing that make people secretly think they can walk all over you

8 things you’re doing that make people secretly think they can walk all over you

Small Business Bonfire

8 little habits that are making you age faster without realizing it, according to psychology

8 little habits that are making you age faster without realizing it, according to psychology

Global English Editing

If you really want to be more productive, it might be time to say goodbye to these 7 common time-wasting habits

If you really want to be more productive, it might be time to say goodbye to these 7 common time-wasting habits

Small Business Bonfire

8 types of people who are more likely to suffer from burnout, according to psychology

8 types of people who are more likely to suffer from burnout, according to psychology

Global English Editing

Women who go to the gym alone without feeling self-conscious usually display these 8 traits

Women who go to the gym alone without feeling self-conscious usually display these 8 traits

Global English Editing