Ramon RayUpdated December 2011

I’m often asked for what tools and services I use and personally recommend. Well here’s an ad hoc list of the ones I use and think you might like as well.

Tech Tools and Services

BatchBook – Use BatchBook to segment your customers

Brightcove - Great service to host professional videos

Carbonite - online backup

Copy2Contact - Quickly, effortlessly and easily copy contact information from Outlook to Outlook address books, or Google Apps address books. Download a free trial. Let us know if it boosts your productivity as much as its boosts ours.

DropBox – easy file sharing and synchronization between computers and teams

Eventbrite - Easy way to manage events. I’ve used them for years and love it.

Google Apps – email, calendar, documents and more for businesses

Google Reader - RSS reader

Infusion Soft – Automated marketing and customer segmentation

Mailchimp -One of the best email services around with deep integration into other online services.

Qik – Really neat tool to broadcast live video from your smartphone to the Internet

Logmein.com, Team Viewer – Remote computer access

Word Press - Great tool for building web sites

Zoomerang – Great survey tool

Web Sites for Small Biz Information

Facebook’s Guide – Best Practices To Marketing on Facebook

Small Business Trends, Inc Magazine, Allbusiness.com, Entrepreneur.com, OPEN Forum

Workshifting.com – Blog (sponsored by Citrix) on the mobile professional.

Blue Penguin Development Group - Michael Katz’s email newsletter and podcast is a short burst of RICH information about email newsletter creation.

ClickZ.com - A great place for all things about the world of online business

The Small Business Web – group of online services committed to enabling their customers to share data

Web Site Designers:

Andigo Media, Blue Fountain Media, EZ Data Solutions, IT2Max, Man Over Board, Technology Therapy Group

Want to do it yourself:
Deluxe Marketing, Intuit Web Sites, Network Solutions , Word Press

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  • http://www.facebook.com/profile.php?id=100003049628571 Gillian Davidson

    Good list! Could you add DRoster Employee Scheduling Software free version for businesses that need to easily create shift schedules.  Kappix offers this at http://www.kappix.com 
    thank you!

    • http://Smallbiztechnology.com Ramon Ray

      Hi Gillian, this is more of a personally cultivated list of tools I use, know or like….but thanks for adding Droster through the comments! Warm regards, Ramon

  • Anonymous

    I really think small businesses need to incorporate Live Chat on their websites as part of their marketing and communications strategy. Forrester has two great white papers on the web regarding the ROI of Live Chat on a website, especially with proactive triggers to prevent people from leaving your site when they don’t find exactly what they need. Add in reduced Toll Free and other call volumes, the ability to chat with multiple visitors simultaneously with one agent, the redundancy of a totally separate communications system from your phones, and the ability for your marketing team to see where their website falls short through chat transcripts… it is just too important to ignore. If you get visitors to your site and they vanish without any explanation, what good is that? If you put people into queues and then have to direct them to a long url string over the phone… you get it. Chat is visual, often allows co-browsing and browser sharing, passing links and documents directly to customers, and much more. Use translation services to sell to customers you could never understand over the phone. I recommend Velaro.com, ranked #1 in enterprise live chat by Top Ten Reviews. 

    • http://Smallbiztechnology.com Ramon Ray

      Thanks Rick – I love live chat….beats being on hold for sure

  • Federico Wang

    Where did you get these sources? Do you get them from some website? Do you mind sharing? (not to be rude but I need first-hand sources for my project

    • http://Smallbiztechnology.com Ramon Ray

      what sources? not sure what you mean..?

  • http://twitter.com/CareerFuel CareerFuel

    Dear Ray,

    I attended your conference last week in NYC.  It was fantastic.  Just noticed this Resource page and may I humbly suggest my business as an addition–www.careerfuel.net.  We are the “cliff notes” for starting a business or finding a job. 

    As a result of your conference, we added a link to John Lawson’s 30 minute videofeed.  He was terrific.  We also have begun tweeting out some of the great content from your site. 

    Many thanks for your consideration. 

    AnnMarie McIlwain
    Founder and CEO
    http://www.CareerFuel.net

    • http://Smallbiztechnology.com Ramon Ray

      Thanks AnnMarie- most of the resources we have our TECH ONLY – but I’ll consider – thank you!