December 10, 2005

Better Customer Service With A Hosted Support Service

As you grow and succeed in business one challenge you will face is how to please your customers. When you have a small number of customers, its easy to answer their questions, personally, and treat each customer like they are the only one. However, when you have a bigger ratio of customers to customer service staff then this gets more difficult.

One solution, is offered by HostedSupport which recently announced ezSupport Lite, which addresses the growing requirement for automated responses to repetitive email questions by automatically answering 80 percent of incoming questions. The service is easy to implement, has low risk and can be up and running in 20 minutes.

Features of ezSupport include

ï Automated email, FAQs, ticket tracking, more
ï Faster customer responses
ï Fewer emails/calls to support reps
ï Easy to use, hosted solution--no software to install
ï Risk free monthly subscription can be cancelled any time
ï Affordable--$49.95 per seat per month

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