October 24, 2005
IT Solution Providers: What's Your Score?
CoreConnex, a business network for IT Service Companies discovered the 5 areas clients are looking for high marks from their IT Service Company (ITSC). In other words, clients are willing to pay more for ITSCs who score high in these areas.
1. Monthly Contracts - budgeted, planned
2. Business Planning Activities - measured and tracked
3. On-Site Time & Support Desk Coverage - good mix
4. Service Management Support Tools - visibility and priority planning
5. Proactive Services - comprehensive for budget
How do you compare to others? Email - info@coreconnex.com - title the emails ëITSC Score Card' and you will be sent a scorecard.[end post]
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