December 9, 2004
Dell records higher customer satisfaction rating
Once you buy your computer and other tech gear, you don't want to be left with bad service. This is something that tech vendors often struggle with. Cnet reports Reversing a recent slide in satisfaction rankings among its business customers, Dell beat out Hewlett-Packard and IBM in a measure that's closely watched for potential insights into future PC sales trends.
Dell scored 83.61 out of a possible 100 points in Technology Business Research's third-quarter report, up from 82.27 in the second quarter and 80.32 in the first quarter.
The third-quarter result gave Dell the highest satisfaction rating among the world's top three PC manufacturers. HP scored 81.95 for the period, while IBM came in third with 81.66.
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