June 26, 2004
Rackspace - it's ALL about fanatical customer service
Yesterday I was interviewing Morris Miller, Managing Director and Co-Chairman of manage hosting company Rack Space for an upcoming article about online customer service for another publication that I'm freelancing for.
You'll learn more about this later, but I was blown away by Rackspace's commitment to CUSTOMER SERVICE.
It's like they are a SERVICE company that happens to sell managed web hosting, instead of being a web hosting company that has to do customer service.
Even more impressive is the link on their web site to their "Fanatical Support" section on their webs site.
I'm so excited I had to let you know about Rack Space - NOW.
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