January 19, 2004
Washington Post: Tricks to Finding Good Tech Support
My spin: I'm keeping a running log of companies that provide great customer support AND overall a great customer service experience. And indeed, although it should not be it IS a trick to find GOOD technical support. Most tech support sucks.
PS - when it doubt, google your tech question
For a lot of people, the usual cure for computer problems is the "phone a friend" option: They call up tech-knowledgeable pals, describe what's not working and try to follow whatever advice they get. This approach is free, but it has the disadvantage of not always working.
Professional support options are available and often affordable. But it takes some work to find one, as I found out after a recent series of computing mishaps. (full story)
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