November 12, 2003

iCodeÆ ANNOUNCES SATISFACTION GUARANTEE FOR EVEREST "MINI-ERP" SMALL BUSINESS MANAGEMENT SOFTWARE

New policy promotes 'win-win' scenario between iCode and small businesses; optimizes customer benefit in shortest possible time

iCode, Inc., developer of the first all-in-one, integrated enterprise resource planning solution for small to medium businesses ("mini-ERP" solution) today announced the availability of a satisfaction guarantee for all new qualifying purchases of its EverestÆ software ordered directly from iCode. The policy is designed to help small business owners achieve the highest possible benefit from iCode's Everest software in the shortest amount of time and to mitigate the perceived risk for small business owners.

Under the terms of the new policy, iCode guarantees 100% satisfaction to customers who purchase iCode's Everest Standard Edition or Everest Advanced Edition software products directly from iCode, along with iCode's recommended number of hours of on-site product training and implementation services. If a customer is not satisfied for any reason, it may elect to receive a full refund of license fees paid for Everest provided that the customer meets the terms and conditions of iCode's Satisfaction Guarantee.

"This is a win-win scenario," said Bijal Mehta, co-founder and CEO of iCode, Inc. "We stand behind the quality and effectiveness of our innovative Everest solution for small businesses and we are committed to their success. While Everest is intuitive and easy to use, customers who take advantage of our thorough and effective training and implementation services have the highest levels of satisfaction. This program formalizes this approach and gives our customers the additional peace of mind of knowing that iCode is deeply committed to our customers' success and total satisfaction with Everest."

My spin: Now I've wondered for some time, if companies have such great products why don't they offer "monty back guarantees" if something goes wrong. I bought a pair of shoes at Macys and a few weeks later the hel came off. I walked in - no quesitons asked the sales person gave me a new pair (no paper work needed!!!!).

This could be risky for Icode or a money loser. However, if their product is good - and I believe it is - it could help to steal some food from the mouths of their competition.

Note however, that 1) Icode is giving back the money spent on licensing, not training 2) training must be paid for to be able to partake in the money back guarantee. So how much is training? Would the training fee be Icode's cushion?

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