August 8, 2003
When good software goes bad
My spin: Software support often times is TERRIBLE. I know that D-Link offers GREAT hardware support though.
CNN News Clip: (CNN) -- Busy signals. Annoying online help menus. Technicians who didn't know what they're talking about.
Of the estimated 8 million computer users who seek technical support from software manufacturers every year, about a third never get the help they need, according to a survey in the latest issue of Consumer Reports magazine. (full story)
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