July 24, 2003
Siebel, IBM preparing online CRM service
My spin: Some very interesting tid bits in this article - but the main one, is that Siebel did try this hosted CRM before - focused on small businesses, but got out of the market to focus on LARGER customers - now they are coming back to reach SMB's with IBM again.
Cnet News Clip: update Siebel Systems and IBM are developing a hosting service for customer relationship management software, reviving an effort Siebel abandoned two years ago.
According to sources familiar with the project, the companies intend to market a service in which Siebel's business applications will be hosted by IBM Global Services, the computing giant's consulting unit. The companies may announce the new service within the next several weeks, the sources said, although the plans could change. (full story)
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