April 16, 2003
Optimize Magazine had some GREAT articles on customer relationship...
How Profitable Are Your Customers?(full story)
Companies that understand total customer profitability can move from decisions based on gut feeling to those based on facts
Putting The Customer Back In CRM (full story)
An interview with Frederick Newell, consultant and author of a new book, Why CRM Doesn't Work
The Value Of Loyalty (full story)
Consistent delivery of the brand's promise builds competitive advantage in the form of loyal customers, and IT plays an important role.
Intrawest: High Touch At High Altitude (full story)
The resort owner hopes its commitment to customers will keep it going uphill in the midst of a travel-industry slide
Get Small Business Technology Report
Via Email Every Tuesday
What is Smallbiztechnology.com?
Smallbiztechnology.com helps small-medium sized businesses strategically use technology as a tool to grow their businesses and provides news, articles, discussion boards, resources, analysis & events for the owners of small to medium sized busineses.
Subscribe to the Smallbiztechnology feed.
Recent Posts
- Windows Home Server - For Home Based Businesses With Small Networks
- LinkedIn: It's Much More Powerful Than You Think
- Is Email Keeping You Down. An IBMer Skips Email for Social Tools
- Keep Your Laptop Bagged At the Airport: NEW TSA Rules
- As Gas Goe$ Up, Use Technology To Communicate
- Why Open Source Works, Tech Partners Are Essential and ERP Is a Must
- Data Ownership, Access and Location. It's A Mystery.
- Are Your Files and Emails Secure Enough?
- SaaS Spells Relief for Small Business
- Email Marketing: Why More Of You Don't Do It
The Third Annual Small Business Summit 2008 was a smashing success. Check out the Summit site for what you missed. See the 2008 Summit presentations, video and photos!
Post a comment