April 28, 2003
D-Link (the best and the worst)
D-Link offers 24/7 tech support and this is one HUGE reason why I love this company. HOWEVER, I recently bought a dual 802.11a and 802.11b wireless access point. I also bought a 802.11b and 802.11a D-Link network card (USB and PC Card). For some reason I could not get the 802.11b (11Mbps) card to work. I called D-Link tech support seveal times and got a variety of answers in my LAST call I was told that the firmware of the access point needed to be upgraded!!! But my frustation with them and with CDW (the retailer) is why was this not told me before. Why in the world would D-Link even SELL and market a productd as 802.11a and 802.11b compatible if it does not work this way out of the box! What a shame.
Two problems here - a incompetant tech support staff who should have KNOWN of this KNOWN issue and flagged it first and secondly why D-link is practicing deceptive marketing.
What do YOU think?
Get Small Business Technology Report
Via Email Every Tuesday
What is Smallbiztechnology.com?
Smallbiztechnology.com helps small-medium sized businesses strategically use technology as a tool to grow their businesses and provides news, articles, discussion boards, resources, analysis & events for the owners of small to medium sized busineses.
Subscribe to the Smallbiztechnology feed.
Recent Posts
- Is Email Keeping Your Down. An IBMer Skips Email for Social Tools
- Keep Your Laptop Bagged At the Airport: NEW TSA Rules
- As Gas Goe$ Up, Use Technology To Communicate
- Why Open Source Works, Tech Partners Are Essential and ERP Is a Must
- Data Ownership, Access and Location. It's A Mystery.
- Are Your Files and Emails Secure Enough?
- SaaS Spells Relief for Small Business
- Email Marketing: Why More Of You Don't Do It
- Sending Text Messages Won't Be Dull Again
- Leveraging Social Media for Ecommerce
The Third Annual Small Business Summit 2008 was a smashing success. Check out the Summit site for what you missed. See the 2008 Summit presentations, video and photos!
Post a comment