March 21, 2003
eGain bad customer service but it sells customer service software
My spin I was visiting eGain's web site this morning doing some research for my upcoming book, "Technology Solutions for Growing Businesses".
I saw a great case study on their web site, but guess what?. When I went to download it - I had to register!!! I know why they want me to register, to get customer information (which is fine) but why not make it optional?
It's bad business, when corporate web sites try to be portals and force uses to register before seeing any content that they should be HAPPY customers want to see. In any case, once I registered, a box pops up telling me that the report is going to be emailed to me.
YIKES!
What if I don't want the report mailed, but want to see it in my web browser, like every other PDF doc I look at. What if I had a VERY slow 'net connection and didn't want a fat PDF file. Or what if I was at an airport kiosk and could not get to my mail.
To make matters worse, I went to the "press room" and guess what...there's no PR contact. I only found the PR contact by looking at a past press release!
Get Small Business Technology Report
Via Email Every Tuesday
What is Smallbiztechnology.com?
Smallbiztechnology.com helps small-medium sized businesses strategically use technology as a tool to grow their businesses and provides news, articles, discussion boards, resources, analysis & events for the owners of small to medium sized busineses.
Subscribe to the Smallbiztechnology feed.
Recent Posts
- Online Marketing: Are Your Campaigns Under Control?
- Making the Move to a New Web Host Provider
- Online Backup So Many Viable Choices. Which One Is For You?
- Windows Home Server - For Home Based Businesses With Small Networks
- LinkedIn: It's Much More Powerful Than You Think
- Is Email Keeping You Down. An IBMer Skips Email for Social Tools
- Keep Your Laptop Bagged At the Airport: NEW TSA Rules
- As Gas Goe$ Up, Use Technology To Communicate
- Why Open Source Works, Tech Partners Are Essential and ERP Is a Must
- Data Ownership, Access and Location. It's A Mystery.
The Third Annual Small Business Summit 2008 was a smashing success. Check out the Summit site for what you missed. See the 2008 Summit presentations, video and photos!
Post a comment