December 4, 2002
News Factor: Are Independent ISPs Finished?
My spin:If you are part of a huge, national ISP you won't know what it feels like to have real customer service (Earthlink is pretty good though)
With more and more people adopting broadband , and larger national ISPs swallowing up smaller regional ones, one might think independent ISPs are on the ropes.
Bob Parker, senior analyst at AMR Research, said that may be true. "We may be seeing the age of the independent ISP going away over time," he told the E-Commerce Times. "From a consumer point of view, I certainly think that's a valid hypothesis." (full story)
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