September 30, 2002
Is Seibel giving CRM a black eye?
ZDNet: Do you need more proof that vendors should be held to their ROI promises before you part with your cash? Take a look at
the imploding CRM market, where nearly half of all CRM projects fail to meet their objectives. At least part of that black eye
rests on the shoulders of Siebel Systems, which is now under siege from customers and competitors. A survey has revealed
that Seibel CRM users are dissatisfied, saying the cost of their deployments exceeded the payback. Meanwhile, PeopleSoft is snagging Siebel's disgruntled customers and the entire market segment has erupted into a propaganda war. (full story)
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