August 29, 2002
E-mail makes for customer non-service
From CNET: If you're looking for a quick response to a customer service question, don't count on e-mail, according to a new study. Only a third of the companies surveyed by Jupiter Research bothered to immediately acknowledge they had gotten customers' e-mail in the first place, sending an automatic response. (full story)
My spin: While this is sadly true, there are SOME companies like Igo.com and Amazon.com that provide EXCELLENT online customer support!
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